Frequently Asked Questions

Check-in at The Cottages Hotel begins at 3:00 PM, and check-out is at 11:00 AM.

Yes, early check-in and late check-out may be available depending on occupancy and availability on the day of your stay. Early check-in is $15 per hour, and late check-out is $15 per hour until 2:00 PM. Check-outs extending to 3:00 PM are charged a percentage of the daily room rate.

Reservations must be canceled or modified by 12:00 PM Pacific Time two days before the arrival date to avoid applicable cancellation charges. Cancellations or modifications made after the deadline may be subject to a fee.

Yes. The front desk at The Cottages Hotel is staffed 24 hours a day, seven days a week.

Guests must be at least 18 years old to check in at The Cottages Hotel.

No resort or facility fee is listed. Occupancy taxes and the California Tourism Fee totaling approximately 15.7% are added to the room rate.

The credit card used to guarantee your reservation will be authorized for the first night's stay one day before arrival. If the card is declined, the hotel will attempt to contact you, but the reservation will only be held until 6:00 PM on the arrival date without a valid card. A $200 security deposit is also required at check-in for incidentals and released after departure, subject to applicable charges. This policy does not apply to prepaid reservations.

The Cottages Hotel accepts credit cards only.

Yes. The Cottages Hotel is a completely smoke-free property. Smoking is not permitted in guest rooms, the courtyard, pool area, balconies, or patios. A $300 smoking recovery and cleaning fee will be charged if smoking is detected in these areas.

Applicable room charges, taxes, and fees are displayed on your reservation at the time of booking. Any incidental charges incurred during your stay will be added to your account and reflected on your final bill at check-out.

Yes. Complimentary outdoor self-parking is available to hotel guests on a first-come, first-served basis. Valet parking is not available.

Yes. EV charging stations are available on-site for hotel guests. Charging is not complimentary and requires payment using the QR code or app payment option provided at the charging station.

No. The Cottages Hotel does not provide airport transportation or shuttle service.

Uber, Lyft, Waymo, and other rideshare services can be used for transportation to and from The Cottages Hotel. There are no local taxi services available in the immediate area.

Yes. The Cottages Hotel offers ADA-accessible rooms with either one king bed or two double beds. Accessible features include a roll-in shower and bathroom grab bars.

Yes. Complimentary Wi-Fi is available throughout The Cottages Hotel, including guest rooms and public areas.

Yes. Every guest room is equipped with air conditioning and heating, and select rooms also have ceiling fans.

Guest rooms are available with either one king bed or two double beds. The hotel's two suites feature a king bed and sofa bed. Other bed configurations are not available.

No. Cribs and rollaway beds are not available at The Cottages Hotel.

Yes. Daily housekeeping service is available. For stays of three nights or longer, housekeeping is required on the third night so the room can be properly cleaned and maintained.

Standard rooms are approximately 250 square feet, while Deluxe Rooms range from approximately 310 to 360 square feet. Deluxe Rooms provide additional space and include a private patio with a sitting area.

King rooms accommodate up to three guests, while rooms with two double beds accommodate up to four guests. Suites also accommodate up to four guests and feature a king bed and sofa bed.

Yes. A complimentary hot breakfast is included for registered hotel guests and is served daily from 6:30 AM to 9:30 AM.

No. The Cottages Hotel does not have a full-service restaurant or bar. The property serves complimentary hot breakfast daily for registered guests.

No. Room service is not available at The Cottages Hotel.

Yes. Downtown Menlo Park is approximately 1–2 miles from The Cottages Hotel and offers a variety of restaurants and dining options. According to the hotel's information, downtown is a few minutes away by car or approximately a 15-minute walk.

Yes. The Cottages Hotel has a seasonal heated outdoor pool available to registered guests during pool season.

Yes. The on-site fitness center includes a Peloton bike, treadmill, and free weights for hotel guests.

San Francisco International Airport (SFO) is approximately 17 miles or 25 minutes from The Cottages Hotel. Travel times can vary depending on traffic.

San José Mineta International Airport (SJC) is approximately 18 miles or 30 minutes from The Cottages Hotel. Travel times can vary depending on traffic.

Oakland International Airport (OAK) is approximately 30 miles or 35 minutes from The Cottages Hotel. Travel times can vary depending on traffic.

Yes. The Caltrain station is approximately one mile from The Cottages Hotel, and a bus stop is also located nearby, giving guests additional public transportation options.

Stanford University is approximately a 10-minute drive from the hotel.

Yes. The Cottages Hotel welcomes dogs under 50 pounds in select designated pet-friendly rooms, subject to availability. Pet-friendly reservations must be made directly with the hotel so the team can confirm availability and assign the appropriate room.

The pet fee is $50 per night, per room for stays in designated pet-friendly accommodations.

Dogs are permitted in designated pet-friendly guest rooms and designated outdoor areas. Dogs are not permitted in the lobby while breakfast is being served.

There are no designated pet relief areas or additional pet amenities.

No. The Cottages Hotel does not offer dedicated meeting or event spaces.

No. There is no dedicated business center, but guests can request complimentary simple document printing through a Guest Services Agent.

Yes. Luggage storage is available to guests.

Yes. Guests may have packages shipped to The Cottages Hotel.

Yes. Guests have complimentary access to a self-service washer and dryer during their stay.